• 尊龙凯时·(中国区)人生就是搏!

    Customer service system

    Service architecture guarantee

    Provinces

    • Pre-sales technical support team
    • Equipment installation and commissioning team
    • Equipment repair and maintenance team
    • Equipment O&M service team
    • Star service networks

    Headquarters

    • Professional field application team
    • Professional on-site training team
    • Service quality self-inspection team
    • Project engineering team
    • Smart Park technical team
    • Process application technical team
    • R&D software and hardware support team
    • Service standardization team
    • Digital service platform

    Training guarantee

    Employee training and assessment

    • Training system for new comers of the company
    • Training courses for new comers of departments
    • On-the-job system and specification training
    • On-the-job international and industry standard training
    • On-the-job maintenance case and field application training
    • Employee qualification assessment
    • Company online moxueyuan training and assessment
    • Service evaluation and assessment

    Customer training

    • Training on daily maintenance of equipment
    • On-site training for installation and commissioning of products
    • Training on product fault judgment and treatment
    • Online video training for customers

    Continuous improvement of satisfaction

    • Company level research and customer communication
    • Service platform 400 Hotline Call-back
    • Regular door-to-door service and return visits
    • WeChat Official Account satisfaction evaluation - push and collection
    • Product satisfaction analysis and improvement
    • Digital management and improvement of services

    Service response guarantee

    • Sound customer product service files
    • Sufficient spare parts supply capacity
    • R&D, production, sales and service linkage response mechanism
    • Three-level support services: service engineers, technical support, R&D backbone and experts
    • 7*24-hour telephone service response
    • Free on-site maintenance of software and hardware within warranty period

    Service commitments

    • Regular return visit
    • Respond to customer calls within 15min
    • One-year warranty and lifelong maintenance
    • Provide application consultation and scientific research consultation
    Customer service hotline

    400-112-0066

    Service witness

    Customer service

    Customer service

    Customer service

    Customer service

    Customer service

    Customer service

    http://api.whatsapp.com/send?phone=8613339102201 http://api.whatsapp.com/send?phone=8613586823203
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